Sure he looks calm, cool, and collective, because he has to be! Former FBI negotiator Gary Noesner explains to us how to get anybody on your side.
There are 6 keys steps that Gary shares with us. It is important to hit all of them as best as you can. If you feel like you can’t manage that (not a big deal and not a simple task at the beginning) than simply tackle a couple that you are confident you can handle. 
Step 1:
Don’t Try to Win
In a hostage situation, we never go in saying “We’re gonna wink and this person’s gonna lose.” Its not about getting you to comply with what I want or accept my point of view. It’s about us working together to reach the best agreement we can. A win is a mutual thing.
*YouTime Practical Applications*
Your relationship with your spouse, boss, or any other meaningful relationship.
Step 2:*YouTime Practice Applications*
Once again any meaningful relationships, when you are having a “bad day”, when you need something from somebody.
Interested in the science of mimicking?
Check out this interesting article on mirror neurons.
The Mind’s Mirror – American Psychological Association
Step 3:
Keep Their Emotions In Check
When people are argumentative and raising their voices, what they are really saying is, “I want you to hear me, I’m angry.” So acknowledge that. “You sound like you are really upset.” Slow down and wait to articulate your point of view. Imagine a child’s teeter-totter at an angle: When emotions are high rationality is low. Before you can gain cooperation, you have to lower emotions.
*YouTime Practical Applications*
At the beginning of arguments to establish acceptance, to normalize somebody’s feelings, when you absolutely need people to hear your valid points, and definitely use this you are considered “a bad listener”.
Step 4:
Be a Good Listener
*YouTime Practical Applications*
Use when speaking with a female (the love listeners) and effective during communicating sensitive topics.
Step 5:
Start Small
If you treat an argument like a zero-sum game, it prevents you from taking a more appropriate intermediate step, which is, let’s find some common areas. Tackle the issue that has the best chance for compromise. Lock that one down, then move on to the more difficult ones, knowing they may not be solvable.
*YouTime Practical Application*
When arguing with “bigger concept” type people, when compromise is what you are looking for, and when the issue you are dealing with is a longer term “process” problem.
If you demonstrate a willingness to be open and flexible – that you’re willing to meet halfway, that there are aspects of your position you might modify – it puts a burden on them. It’s like saying, “It’s your turn to show that you, too, can be sensible.” Most reasonable, intelligent people will say, “OK, this person has stepped to on the a limb, they’re are willing to work with me. Now I have to show something.”
*YouTime Practical Application*
Use when dealing with reasonable people, somebody that is rigid may not take well to this method. Use if you are communicating to somebody that believes you are a rigid person. Always give to receive, the law of reciprocity is on your side.
*This article was adapted and sourced from Men’s Journal, April 2014. The article was written by Maria Fontoura.